FAQs
Frequently Asked Questions (FAQs) - SmartPickMall
1. What is SmartPickMall?
SmartPickMall is your go-to online store offering a wide selection of high-quality products across various categories — from electronics and home essentials to fashion, beauty, and more — all at competitive prices.
2. Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and receive special discounts.
3. How can I place an order?
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Browse products and add items to your cart.
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Proceed to checkout.
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Fill in your shipping and payment details.
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Confirm your order.
You’ll receive a confirmation email once your order is placed.
4. What payment methods do you accept?
We accept:
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Credit/Debit Cards (Visa, MasterCard, etc.)
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PayPal (Not Available)
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UPI & Net Banking (Not Available)
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Cash on Delivery (Not Available)
5. How long will delivery take?
Delivery usually takes 4-8 business days, depending on your location and the item’s availability. You’ll receive tracking information once your order is shipped.
6. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your order through our Order Tracking page.
7. What is your return and refund policy?
If you’re not satisfied with your purchase, you can return it within 7–14 days of delivery, depending on the item. Products must be unused and in original packaging. Refunds are processed within 5–10 business days after inspection.
8. What should I do if I receive a damaged or wrong item?
We’re sorry! Please contact our support team at nusairyounis344@gmail.com within 48 hours of delivery with photos and order details. We’ll arrange for a replacement or refund.
9. Is shopping on SmartPickMall safe?
Absolutely. We use secure encryption and trusted payment gateways to protect your personal and financial information.
10. How can I contact customer support?
You can reach us via:
📧 Email: nusairyounis344@gmail.com
Contact Form
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